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Privacy Policy

The following privacy policy applies to all Skinny Love Co users and conforms with Internet privacy standards.

If you have questions or concerns regarding this statement, please contact us at [email protected]

By accessing and using this site, you are expressly consenting to our use and disclosure of your personal information in the manner described in this policy.

Please note that third party websites linked to from our website are not covered by our Privacy Policy. We recommend that you review the privacy policies of such websites yourself.

We may collect and process the following personal data:

  • Information provided while using our website and services, which may include your name, address and contact details;
  • Any information collected from you as part of our online registration process, such as your email address; and
  • Details of transactions you carry out through our site and in the fulfilment of your order(s).

Furthermore, if you contact us, we may keep a record of that correspondence.

At times, we may ask you to complete surveys for research purposes - you are under no obligation to respond. Should you choose to respond to a survey, we may keep a record of the responses you submit to help us improve our services.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

If we wish to use your personal data for a purpose other than which it was originally supplied, we are required by law to ask you first. This is usually conducted via email or post, but we may use other means to contact you if required.

We may from time to time share your user and/or application data with selected third parties who provide relevant products and services which we feel would be of genuine interest to you. If you do not agree to this use of your information, please opt out as part of the registration process with us. To change your preferences at any time, please email us.

You agree that when you send or provide us with personal information via email, online communication, or telephone, we will use the information you provide to respond to your requests. You agree that we may forward your email or information to other companies and/or the employees of partner organisations, or contract personnel who are better able to answer your questions.

We may disclose or share information we have collected and processed with a third party if we are under a duty to do so or in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our business, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. You agree that if we transfer ownership or management of the website to a third party we may also transfer your data to such third party, provided such third party observes this policy.

Collection of Information

To use the Skinny Love Co website, we may require certain information from you in order to ensure we provide the best possible service. All correspondence may also be collected and stored, in particular correspondence relating to sales, support and accounts, including email.

Any information gathered by Skinny Love Co is collected via correspondence from you or your company. This may be via phone, email, post, fax or directly through our website.

Use of Collected Information

Any details collected from Skinny Love Co customers are required to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded to provide service references and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on to be processed as required. We never permanently store complete credit card details.

We follow accepted industry standards to protect the personal information submitted to us, both during transmission and after receipt.

If you have any questions about security on our Website, you can email us at [email protected]

Access to Collected Information

If your personally identifiable information changes, or if you no longer wish to use our services, you may correct, update, delete, or deactivate this information by emailing us at [email protected]

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as your name, email, and postal address) and financial information (such as a credit card number and expiration date).

We use this information for billing purposes and to fulfil your order. If we have trouble processing an order, we will use this information to contact you.

International Orders

Please be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Customs authorities require the value of the gift item to be stated directly on the package.

Communications

Skinny Love Co uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you would like to stop receiving such correspondence, you can request removal from any mailing lists by emailing us at [email protected]

You will be notified when your personal information is collected by any third party that is not our agent/service provider so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Skinny Love Co may at its discretion use third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Skinny Love Co does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Skinny Love Co site to external entities are not covered by this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.skinnyloveco.com

Changes to Privacy Policy

Any changes to this Privacy Policy will be posted on our website and any other place we deem appropriate to ensure customers are aware of these updates. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or via a notice on our homepage.

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